Access the service through your CloudGate account

To set up your CloudGate environment, you must first sign-up to a CloudGate account. You will receive access credentials when you purchase a subscription to the service.

If you have an active subscription but have not received your access credentials, please contact us or your CloudGate reseller for support.

Enable Cloud Manage on the device Web Admin Panel

Open a web browser (we recommend Chrome) and then access the router Web Admin Panel by entering in the default url of http://192.168.8.1.

Follow the steps above, to enable cloud management feature, choose the Data Server which is nearest your devices located. There are three Data Server, ‘Global’, ‘America’ and ‘Europe’. If your devices are neither in America nor in Europe, just select ‘Global’. Global Data Server is at Japan.

Select region

At the first time when you sign in, it will pop up a dialog to let you select the region. Select the appropriate geographical region.

Add a new group

Every device must belong to a Group, so set up a Group first.

1. Select Group List from the side menu.
2. Click Add Group
3. Complete the Group details:
   • Name
   • Company
   • Description of the device Group
   • Location of the network
4. Click Confirm to complete the Group set-up.

Add a Device to the Group

There are three methods available to connect a Device to your CloudGate network:

• Auto discover – allow CloudGate to discover your network nodes automatically;
• Manually add – add in your network nodes one-by-one;
• Bulk import – add in your network nodes all at once.

Auto discover

If the Device and browser are on the same LAN, then the Device will be automatically discovered.

1. Device – select the correct Device from the available list of devices in the drop-down list.
2. DDNS / Device ID – Enter the Device DDNS / Device ID – this information can be found on the back of your Device.
3. Name– name the Device for your future reference.
4. Description – provide a description of the Device, if you wish.
5. Group – associate the Device with a Group.
6. Add Device – click ‘Add Device’ to complete

Note: Input "DDNS" / "Device ID" is there just to verify that the Device is really original and valid. For most models, it is "DDNS" on the back, but for some new models, it is "Device ID" on the back.

If you haven't added a group before, it will automatically create a default 
group.

Click “Refresh” to force auto discover devices again.

Manually add

If you cannot discover the Device automatically, try adding it manually.

1. MAC – Enter the MAC address found on the label on the bottom of the Device.
2. S/N – Input the serial number (S/N) found on the label on the bottom of the Device.
3. DDNS / Device ID – Enter the Device DDNS / Device ID – this information can be found on the back of your Device.
4. Name– name the Device for your future reference.
5. Description – provide a description of the Device, if you wish.
6. Group – associate the Device with a Group.
7. Add Device – click ‘Add Device’ to complete

Bulk import

“Bulk import” is for user who have a great number of devices to add. By “Bulk import” you can import many devices by a Microsoft excel file.

Viewing Bound Device info on Web Admin Panel

After you have successfully added your Device to your CloudGate network, go back to the Web Admin Panel to view your updated information.

Zyalin CloudGate Admin Panel > Remote Access > Cloud Management.

Press ‘F5’ to refresh this page.

It will display the bound CloudGate username. Hover over the username and it will show the corresponding CloudGate email account.

Click ‘View Logs’ will show api call logs by CloudGate.

How to Unbind a Device

If you want to unbind a Device, simply click the Unbind button.

If you have any difficulties, please contact us at support@zyalin.com for support.